What is included in Booking?
- Does every booking include a flight and a hotel room?
- Is the luggage already included in the flight?
- Can meals be added to the hotel rate?
- Is it possible to book just a flight or a just a hotel (separately)?
- Is it possible to choose the hotel room?
- Can more than one hotel be added to a booking?
Booking Conditions
- Is the booking confirmed directly on the website?
- Do bookings on the holidayheroes website fall under German consumer protection?
- Where is it possible to find the cancellation and modification conditions of the booking on holidayheroes?
- Is travel insurance needed?
- What is the difference between scheduled and charter flights?
Payment and booking completion
- I made a reservation on the website, in which currency will I be charged?
- Is it possible to split a payment between two credit cards?
- Is it possible to pay by bank transfer?
- Why doesn't holidayheroes ask for ID or passport details during the booking?
- What is the minimum required remaining validity for the ID, passport, or entry visa?