Booking management

Travel documents

• Boarding passes
• Is it necessary to print the boarding passes?

Changes and Cancellations

• Can the flight date be changed?
• Can the booking be transferred to another passenger or can a passenger be canceled?
• Can an additional passenger or an extra room be added to an existing booking?
• Is it possible to cancel a reservation?
• Can the vacation destination be changed?
• How can one correct an error in a passenger's name?

Add services

• Is it possible to select seats for an existing booking?
• Can luggage be added after completing the booking?
• We would like to add/change the meal type included in the hotel and/or change the room category. How can we do that?

What is included in my booking?

• Does the airline provide a meal during the flight?
• Is it possible to bring a handbag/backpack onto the plane in addition to the trolley
• Questions about the free baggage allowance for an existing booking
• Do all bookings include a suitcase as checked baggage or a trolley for the cabin?
• Are the meals included in the hotel? (Which meals are included in my booking?)

How to contact us

• Contact us